Parrow Enterprises LLC

We collect the following information when you contact us, request services, or opt in to communications:

• Full name
• Phone number
• Email address
• Service address
• Service details and job history
• SMS opt-in consent and communication preferences

We use your information to:

• Schedule and coordinate service appointments
• Send invoices and process payments
• Provide job status updates and service communications
• Send SMS notifications including dispatch confirmations, appointment reminders, and invoice alerts
• Respond to questions and support requests

By providing your phone number and opting in, you consent to receive SMS messages from Parrow Enterprises LLC regarding your service appointments, job status updates, and invoice reminders. Message and data rates may apply. Message frequency varies based on your service activity.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Opting out will not affect your ability to receive services.

SMS messages are delivered through Twilio, our SMS service provider. Your phone number will not be used for any purpose other than the communications described above.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only with service providers who assist in delivering our services, including:

• Twilio — for SMS message delivery

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We retain your personal information for a minimum of three (3) years for billing, legal, and operational purposes. After this period, records may be securely deleted or anonymized.

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us at the information below.

If you have questions about this Privacy Policy or your personal data, please contact: